Where possible, in-stock items will be posted within 24 hours (except Sundays) using Evri’s 24 hour service
Custom “build your own” orders will take about 3 weeks (the process has many parts: throwing/handbuilding the piece, trimming to perfect, drying for a a week or two, first firing, glazing, second firing, off to its new home 💓)
Will you gift wrap and package my piece?
Yes! I will wrap your order beautifully in tissue paper and ribbons and package it with care in a double walled box and cushioning (I reuse/recycle where possible)
If you’d like me to include a gift note, please do ask
How do I care for my piece?
All my glazes are 'food safe’, microwave and dishwasher safe (that said, you might choose to handwash as high temperatures and chemicals can weaken your pottery over time)
Will my custom order be made to my exact specifications?
Yes and sort-of!
Yes, I will follow your design specifications and aim to bring your vision to life and create something you will adore
However, everything I make is by hand on the pottery wheel so your piece will be unique, one-of-a-kind and may vary slightly in size, shape and finish
Your pottery piece is not made in a factory so there may be a warp here or an odd glaze spot there
What is your returns policy?
If you are not happy with your order or it is damaged on arrival, please contact me straight away at nea@ceramicsbynea.com for a full refund or a replacement
Custom “build your own” orders are non-returnable unless there is an issue with the piece. This is because the pieces are tailored to your design and cannot be sold again
Any other questions?
Any questions, please email me at nea@ceramicsbynea.com or message me on 07969 741 964
